Put the relationship before the task
Thank you Sorry Please Maybe I’m not sure about … No worries
Maybe we could … I feel like maybe Don’t worry if it’s too much effort
Small talk - Hi, how’s it going? - Hey, y’alright? + I’m alright + Good thanks + Not bad, thanks! You?
- weather
+ lovely weather, isn’t it?
- yes, beautiful
+ awful weather, isn’t it?
- I know, dreadful
+ Up to anything this weekend?
British Attitude - Don’t boast
- <b><u>Don’t want to appear weak</u></b> in terms of accepting help, admitting sick, not working
- Don’t like talking about class
- Don’t talk about money