Oral English 2

2020-01-14

skills

  • slow down your speaking speed

    • select your words carefully

  • give yourself time to think

    • relax
    • "that's a good question. Let me think for a moment"
    • "I haven't thought about it beofre ... "
    • "Well ... I suppose ... "
    • "well, during the day ..."
    • "In the meantime why don't we ..."
    • "It's been a long time since ... "
    • "Sorry to trouble you ... but ... "
    • "would you mind if ..."
    • "oh! come on" ...
    • "I'm just kidding ... "

  • learn complete sentences

  • learn to listen

    • listen what others are saying

  • practice asking questions

    • "what are your views on that?"
    • "How about you, what do you think?"

  • produce english by writing

how to negotiate

  • Making your position clear

    • "I suggest starting small and scaling up later"
    • "We're thinking of starting with around 500 units per SKU"
    • "We'd prefer to keep things flexible to begin with"

  • asking questions - more information

    • "what kind of volumes are we looking at?"
    • "What's the situation regarding production and delivery?"
    • "what do u have in mind exactly?"
    • "And that would be per-month, or ...?"

  • Setting conditoins - suggest sometimes or possibilities

    • "if ..., would you be able to go ..."
    • "If we commit to a longer contract, can you offer us a better price?"

    • "If we agreed to ..., would that make the deal work for you?"

    • "Assuming that you need ..., we could offer ... "

    • "Supposing you could commit to ..., we could go ..."
    • "As long as there were some limitations on the delivery timing, I think that would be acceptable."
      • "As long as" has opposite meaning, this means the limitations are necessary

  • Expressing disagreement - could direct

    • "We won't be able to offer you the lower price. "
    • "We can't offer our best prices without a regular commitment on your part"

    • "We're not willing to absorb those costs"

    • "I'll come right out and say that's not going to work for us"

    • "There's no way around this"

    • "I'm sorry but I have to draw a line here"

    • "Shall we take 5 minitues break"

  • Introducing new ideas

    • "I have a proposal which I hope can make this work for everyone. "
    • "Here's my solution: "
    • "I will make another offer "

  • Asking for new ideas

    • "What's your idea?"
    • "What would you suggest?"

  • Reacting to new ideas

    • "That's a good offer"
    • "I think this should be feasible."

  • Summarize what you agreed and outline next steps

    • "Let's go through the main points: "

    • "Regarding delivery,"

    • "We still need to settle the exact details of "

    • "There's also the mattle of ... "

    • "We'll put this in writing"

    • "We'll send you a provisional agreement"
    • "We can work on getting a contract drawn up"

polite

request - can, could, man, might "Can I have .., please?"

decline - "That is a good idea. I would like to join in but I have another appointment today."

sorry - "I want to apologise." "I owe you an apology" "my mistake" "I want to apologise for my behavior / to someone" "I sincerely apologise" .. "I take full responsibly ..."

reference